After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased
USA - Standard delivery time of 4 to 7 business days through US Postal Service / UPS Ground or Fedex
Rest of World - Standard delivery time of 10 to 14 business days (Differs with destination country and customs)
After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and shipping address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours depending on server speeds. Please ensure that you're checking the correct email address you used to purchase your tea with and check it hasn’t been filtered into your spam/junk mail.
Our standard order processing time is 24 hours. Under rare circumstance, this processing time might extend to 48-72 hours.
Warehouse and Packaging
Please note that we use Amazon's world class fullfilment centers to ensure your orders are delivered to you safely and on time. This would mean, you receive packages with Amazon logo or Amazon packaging. Please note that return in this case, still needs to be processed through our website. Products bought through our website cannot be returned to Amazon for refund or returns.
Where is my Teatox?
Please note that the above time frames are stipulated by the shipping companies that we use for delivering our products to each location all over the world. On the rare occasion, there are delays, shipping duration may extend beyond these expected time frames.
If you wish to make a complaint about your product not reaching you within indicated time frame, please contact the postal company in charge of shipping your parcel (this will be found in your shipping confirmation email which will be sent once your order is dispatched) - this will be a much more efficient way of tracking down your parcel and working out why it is delayed. Please do email us if you have contacted the shipping company and are still having difficulties with your order at firstname.lastname@example.org
Where do we ship to?
At the moment, we ship for FREE across the continental United States of America and Canada. If you would like to place an international order, please reach out to us at email@example.com as shipping costs differ.